POCKET INTERPRETER SUPPORT
Here when you need a hand.
Find practical answers about the app or get in touch with the team. If your question concerns personal information, you can also go straight to the privacy policy or data-removal instructions.
CONTACT THE TEAM
Send us a note.
For app questions, issues, or accessibility feedback, email support@trypocketinterpreter.com. Include your Android version and what happened, but do not email passwords or sensitive conversation content.
Open your email app →COMMON QUESTIONS
How do I translate back and forth?
In Quick Translate, type in either language panel or use its microphone control. The translated side stays visible. Tap it to reply in the other direction, or use Face to face when sharing the phone.
Why is Live Interpreter unavailable?
Live requires internet and available Interpreter Time. English pairs with Spanish, Russian, and Portuguese are currently experimental. If the app shows a connection or availability message, check your internet connection and follow the message on screen.
Can I review what happened in Live?
Live includes visible session status, optional transcript access, and pause and end controls. Keep the phone shared so both people can see when it is listening and interpreting.
Does Quick Translate work offline?
Typed Quick Translate can use a downloaded language model for supported pairs when online translation is unavailable. Set up the model in the app’s Settings first. Live and speech features may still need internet.
What information can I remove?
The app provides settings to export local app metadata and forget this installation. The data-removal page explains how to request removal of service data and what may be retained.
Where can I download the app?
The Android release is in preparation. The homepage will link to the official Google Play listing when it is public.